Shipping

Shipping is charged at a flat rate of EUR 19 per order, to any destination, including addresses within the Republic of Armenia. It is free on orders where the value of the Items, before shipping and before import duties and taxes, is EUR 750 or more. The shipping charge is shown at checkout before you place your order.

For deliveries outside Armenia, import duties and taxes are calculated and shown at checkout. Where the checkout states that they are prepaid, nothing further is payable on delivery. Deliveries within Armenia are not subject to import duties or taxes.

We aim to dispatch Items within 2 to 7 business days of accepting your order, and to deliver within 30 days. If an Item arrives damaged or does not arrive, please tell us as soon as possible and in any event within 30 days of the estimated delivery date.

The full rules on shipping costs, import duties, delivery and risk are in clauses 8, 9 and 12 of our Terms and Conditions of Sale. The rest of this page is our Returns, Withdrawal and Refund Policy.

This Policy forms part of our Terms and Conditions of Sale.

1. The short version

Every Item we sell is a unique second-hand piece. For that reason, we do not offer change-of-mind returns or exchanges as a matter of commercial policy.

However, the law of some countries — including Armenia — gives consumers rights to cancel, withdraw from or exchange an online purchase, and those rights cannot be excluded. Where such a right applies to you, it applies in full, and this Policy tells you how to use it. Separately, and wherever you live, you may return an Item that is faulty, damaged in transit, or materially different from how we described it.

Nothing in this Policy limits or excludes any right you have under the mandatory consumer law applicable to your purchase. We do not describe an Item as non-returnable merely because it is vintage.

2. Consumers in the Republic of Armenia

If you are a consumer in the Republic of Armenia, the following rights apply to you under Armenian consumer-protection and distance-selling legislation. They apply independently of the EU and UK rules described below, and our commercial "no change-of-mind returns" position does not displace them.

2.1 Withdrawal from a distance contract

Where your purchase is a qualifying distance contract, you have a period of 14 days in which to withdraw from the contract without giving a reason, subject to the statutory exceptions. For a sale of goods, that period generally runs from the day on which you, or a person designated by you other than the carrier, take physical possession of the Item. Where an order is delivered in several consignments, the period generally runs from receipt of the last consignment.

To exercise the right, inform us of your decision before the period expires by a clear statement sent to returns@sicarchives.com or to Torosyan 4/3 Street, Apartment 12, Spitak, Lori Province, Republic of Armenia, quoting your order number and identifying the Item. You may use the model withdrawal form at the end of this Policy, but you are not obliged to do so. Sending your communication before the deadline is sufficient.

You must then return or hand over the Item within 14 days of telling us that you are withdrawing. We will refund the payments covered by the statutory right within 14 days of being informed of your withdrawal, using the same payment method you used for the original transaction unless another method is lawfully agreed. Where the law permits, we may withhold the refund until we have received the Item back or you have supplied evidence of dispatch, whichever occurs first.

Unless we offer to collect the Item, you may bear the direct cost of returning it, where the law permits and where we disclosed that obligation to you before the contract was concluded.

2.2 Exchange or refund of a non-food Item of proper quality

Separately, Armenian law gives you the right, within 14 days of purchase, to exchange a non-food Item of proper quality that does not suit you in form, dimensions, style, colour or configuration, provided that the Item has not been used, that its presentation, consumer properties, seals and labels are preserved, and that you can show proof of purchase. Where no suitable replacement Item is available — which, given that our Items are unique, will usually be the case — you may instead require a refund of the amount paid.

Certain categories of non-food goods are excluded from this right by the list approved by the Government of the Republic of Armenia. Where an Item you have bought falls within that list, we will tell you at the point of sale.

2.3 Statutory exceptions

The statutory withdrawal right does not apply in every situation. We will rely only on exceptions that actually apply to your transaction, and we will not apply a blanket "vintage goods" exclusion.

3. Consumers in the European Union and European Economic Area

If you are a consumer habitually resident in the European Union or European Economic Area, you have the right under Directive 2011/83/EU on consumer rights, as implemented in your country, to withdraw from the contract within 14 days without giving any reason.

Withdrawal period. The period of 14 days begins on the day on which you, or a third party other than the carrier identified by you, acquire physical possession of the Item. Where an order is delivered in several consignments, the period begins on the day the last consignment is received.

How to withdraw. To exercise the right, you must inform us of your decision to withdraw by a clear statement before the 14-day period expires. You may write to us at returns@sicarchives.com or at Torosyan 4/3 Street, Apartment 12, Spitak, Lori Province, Republic of Armenia. You may use the model withdrawal form at the end of this Policy, but you are not obliged to do so. Sending your communication before the deadline is sufficient.

Returning the Item. You must send the Item back to us without undue delay and in any event within 14 days of telling us that you are withdrawing. The deadline is met if you dispatch the Item before that period expires.

Cost of return. You bear the direct cost of returning the Item. We estimate this cost at approximately EUR 20 to EUR 60, depending on your country and the Item's weight and dimensions. Where the Item is being returned to Armenia from outside Armenia, you are also responsible for any export or re-import formalities, and the return must be declared correctly as a returned good so that we do not incur import charges. We recommend using a tracked service, because you bear the risk of loss in transit until we receive the Item.

Refund. We will refund all payments received from you, including the standard cost of the original delivery, without undue delay and within 14 days of the day on which we are informed of your decision to withdraw. Where you chose a delivery method more expensive than our cheapest standard option, we refund only the cost of the standard option. We may withhold the refund until we have received the Item back, or until you supply evidence that you have sent it, whichever occurs first. We will make the refund using the same payment method you used for the original transaction unless you expressly agree otherwise, and you will not incur any fee as a result.

Import duties and taxes. Where import duties and taxes were prepaid at checkout, we will also refund those amounts to the extent we are able to recover them, and we will tell you if any part cannot be recovered and why.

Diminished value. You are liable for any diminished value of the Item resulting from handling other than what is necessary to establish its nature, characteristics and functioning — in other words, more than you could have done in a shop. Where the Item is returned worn, washed, altered, scented, damaged, or with labels or tags removed, we may deduct an amount reflecting the reduction in value from your refund, and we will explain the deduction in writing.

Exceptions. The right of withdrawal does not apply to Items excluded under Article 16 of Directive 2011/83/EU, including: Items made to your specification or clearly personalised; sealed Items that are not suitable for return for health protection or hygiene reasons and were unsealed after delivery, for example earrings; and Items that after delivery become inseparably mixed with other items.

4. Consumers in the United Kingdom

If you are a consumer resident in the United Kingdom, you have an equivalent right to cancel within 14 days of receiving the Item, and a further 14 days to return it, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The procedure, the allocation of return costs, the refund period and the deduction for diminished value are as set out in section 3 above.

5. Customers elsewhere

If you are resident in a country whose law does not confer a right to cancel an online purchase, we do not accept returns or offer exchanges for change of mind, including where an Item does not fit, does not suit you, or was ordered in error. Please read the listing carefully, check the measurements against a garment or object you already own, and ask us any question before you order. We are glad to send additional photographs or measurements.

Where the law of your country does confer a cancellation or withdrawal right, that right applies and we will honour it on terms equivalent to section 3.

6. Faulty, damaged or misdescribed Items — all customers

Wherever you live, and regardless of the sections above, you may return an Item if:

• it arrived damaged in transit;
• it has a fault or defect that was not described, disclosed or shown in the listing;
• it is materially different from its description — for example, a different Item, a materially different colour, or measurements materially outside the stated tolerance;
• it is found not to be authentic, in the circumstances described in the Terms and Conditions of Sale.

Please tell us within 14 days of delivery, or as soon as reasonably possible after the problem becomes apparent, and send photographs showing the issue together with your order number. Where the claim is accepted, we will refund the price of the Item in full together with the original delivery cost and your reasonable return shipping cost — or, if you prefer and it is possible, arrange a repair or a price reduction. We will confirm which remedies are available before you return the Item.

Please note again that wear, marks, repairs and other characteristics that were described or photographed in the listing are not faults. The listing description and photographs are the reference point.

7. Items incorrectly sent

If we send you the wrong Item, please contact us as soon as reasonably possible. We will arrange collection or reimburse your return postage, and provide the correct Item where it is available or a full refund where it is not.

8. How to return an Item

9. Refunds

Approved refunds are issued to the original payment method within 5 business days of our inspection, and in any event no later than 14 days after we confirm the return is approved, or within the statutory period where a statutory right applies, if shorter. The time it takes for the money to appear depends on your bank or card issuer, usually a further 3 to 10 business days.

Where a refund is reduced — for a deduction for diminished value, for a non-standard delivery upgrade, or for return shipping in cases where you bear it — we will set out the calculation in writing before issuing the refund.

Items returned outside the applicable period, without a return reference, or in a condition that does not permit the return, may be rejected. Where we reject a return we will tell you why, and we will return the Item to you at your cost, or hold it for 30 days for collection before treating it as abandoned. Where an Item is treated as abandoned, we may dispose of, resell or donate it without further notice or liability to you.

10. Exchanges

Because our Items are unique and held in single units, we cannot generally offer an exchange. Where you would like a different Item, please return the original under the applicable section above and place a new order. Where Armenian law gives you a right of exchange and no suitable replacement exists, section 2.2 applies.

11. Cancelling before dispatch

If you wish to cancel an order that has not yet been dispatched, contact us immediately at support@sicarchives.com. Where we can stop the order in time, we will cancel it and refund you in full.

12. Contact

returns@sicarchives.com · Torosyan 4/3 Street, Apartment 12, Spitak, Lori Province, Republic of Armenia · +374 98 241907

13. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You are not obliged to use this form.

To: Vika Dunamalyan, Torosyan 4/3 Street, Apartment 12, Spitak, Lori Province, Republic of Armenia, returns@sicarchives.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

__________________________________________________________________________

Ordered on (*) / received on (*): ______________________________________

Order number: __________________________________________________________

Name of consumer(s): ___________________________________________________

Address of consumer(s): ________________________________________________

Signature of consumer(s) (only if this form is notified on paper):

__________________________________________________________________________

Date: ___________________________________________________________________

(*) Delete as appropriate.